Our Warranty
We want you to love your Sorta Fine jewelry, and we stand behind the quality of the pieces we sell.
Manufacturing Defects
If your jewelry arrives damaged or you believe it has a manufacturing defect, contact us as soon as possible through our Contact Us form.
We’ll review the issue and, when appropriate, offer a repair, replacement, or other resolution at our discretion.
What Isn’t Covered
Our warranty does not cover damage caused by normal wear, accidents, improper care, or misuse, including:
Scratches, dents, or bending
Broken chains caused by pulling or snagging
Damage from chemicals, water, swimming, showering, or improper cleaning
Lost jewelry
Damage caused by third-party repairs or alterations
Normal tarnishing of sterling silver
Natural wear or fading of gold vermeil or other plated finishes
Gold vermeil is a plated finish, so some wear over time is normal and is not considered a manufacturing defect.
Stones & Settings
If a stone becomes loose or is lost because of a confirmed manufacturing issue, contact us and we’ll review the piece.
Stone loss caused by impact, snagging, bending, improper wear, or other accidental damage is not covered.
How to Make a Warranty Claim
Use our Contact Us form and include:
Your name
Order number
A description of the issue
Clear photos of the jewelry
We may request additional photos or information before determining the appropriate resolution.
A Little Care Goes a Long Way
Jewelry lasts longer when it’s treated well.
Please review our Jewelry Care page for instructions on cleaning, wearing, and storing your pieces.
One More Thing
Our warranty covers genuine manufacturing issues, not the natural signs of actually wearing and loving your jewelry.
Wear it often. Just treat it nicely.